Last Updated: 11 August 2026

1. Shipping Coverage:
We currently ship across India, including Gujarat and all major states, via our courier partners. We deliver to 19,000+ pin codes. For pin code 382610 (Gandhinagar) and nearby areas, we offer same-day dispatch and faster delivery. For remote areas, delivery may take longer.

2. Processing Time:

• All orders are processed within 24-48 Hours (excluding Sundays and public holidays).
• Orders placed before 2 PM are usually processed same day from our warehouse at 34, Shree Square, Pethapur, Gandhinagar – 382610.
• Bulk orders may take 3-5 days processing.

3. Estimated Delivery Time:

• Gujarat (Ahmedabad, Gandhinagar, Mehsana, Vadodara, Surat): 1-3 business days
• Metro Cities (Mumbai, Delhi, Bangalore, Pune, Hyderabad, Chennai, Kolkata): 3-5 business days
• Rest of India: 4-7 business days
• Remote / North-East / J&K / Ladakh: 7-10 business days

Delivery time is estimated and not guaranteed. Delays may occur due to weather, strikes, courier issues, or festivals.

4. Shipping Charges:

• Free Shipping on orders above Rs. 499 across India.
• For orders below Rs. 499, flat shipping charge of Rs. 60 will apply.
• For COD orders below Rs. 499, shipping + Rs. 40 COD handling charge.
• For 5 Ltr Jars and heavy Cleaning Kits, additional weight-based shipping may apply, shown at checkout.

5. Order Tracking:
Once shipped, you will receive tracking ID via SMS/Email/WhatsApp on your registered number. Track your order at our website or via courier website. For any tracking issues, contact support@balyash.com or +91-9998966539.

6. Cash on Delivery (COD):

• COD available for orders up to Rs. 5000 and for selected pin codes.
• Please keep exact change ready.
• Our delivery partner will attempt delivery 2-3 times. If you refuse or are unavailable after 3 attempts, order will be returned to us at 34, Shree Square, Pethapur. Future COD may be blocked.

7. Packaging:
We pack all cleaning products in leak-proof, bubble-wrapped, corrugated boxes to prevent leakage. Phenyl and liquid bottles are sealed with extra tape and poly bag to avoid spillage during transit.

8. Damaged or Lost Shipment:
If package is lost in transit, we will reship or refund full amount after 10 days of investigation with courier partner. If product is damaged, see Refund Policy – please share unboxing video within 48 hours.

9. No International Shipping:
Currently we do NOT ship outside India. Only domestic shipping within India.

10. Address Change:
If you need to change shipping address after placing order, contact us immediately at +91-9998966539 or support@balyash.com before dispatch. If order already dispatched, we cannot change address and you may need to place new order.

11. Contact for Shipping Queries:
Balyash Enterprise Shipping Department
34, Shree Square, Pethapur, Gandhinagar – 382610, Gujarat, India
Email: support@balyash.com
Phone: +91-9998966539
Hours: Mon-Sat 10 AM – 7 PM IST

We aim to make your Balyash shopping experience fresh and hassle-free!