Last Updated: 11 August 2026

At Balyash Enterprise, located at 34, Shree Square, Pethapur, Gandhinagar – 382610, Gujarat, India, we value your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit https://balyash.com/ and purchase our products.

1. Information We Collect
A) Personal Information You Provide:

• Name, phone number (+91-9998966539 format), email address (support@balyash.com for contact), shipping address (including Gandhinagar pin 382610 and other pin codes), billing address, GSTIN if provided for B2B.
• Account login credentials.
• Payment information (processed via secure gateway, we do not store full card number).
• Order history, product reviews, and communications with us.

B) Automatically Collected Information:

• IP address, browser type, device ID, operating system, pages visited, time spent, referring URL.
• Cookies, web beacons, and pixel tags to improve user experience and for analytics.

2. How We Use Your Information

• To process and fulfill your orders for Detergent Powder, Phenyl, Room Freshener etc.
• To ship products via our logistics partners to your address.
• To communicate order status, delivery updates via SMS/WhatsApp/Email to +91-9998966539.
• To provide customer support and handle returns/refunds.
• To improve our website, product quality, and marketing.
• To send promotional offers if you have opted in. You can unsubscribe anytime by emailing support@balyash.com.
• To prevent fraud and ensure legal compliance.

3. Sharing of Information
We do NOT sell your personal data. We share only with:

• Logistics Partners: Delhivery, Blue Dart, DTDC, India Post etc. for shipping to your address.
• Payment Gateways: Razorpay, PhonePe, PayU for secure payment processing.
• Service Providers: Grocode platform hosting, Google Analytics, Meta Pixel for analytics.
• Legal Authorities: When required under law or to comply with legal process in India.

4. Data Security
We implement industry-standard security measures including SSL encryption, secure servers, and restricted access. Our store is hosted on Grocode with secure infrastructure. However, no method is 100% secure. Please protect your password.

5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services and comply with legal obligations under Indian tax laws (7 years for invoices).

6. Your Rights
Under applicable Indian laws (IT Act, 2000 and DPDP Act, 2023), you have the right to:

• Access your data
• Correct inaccurate data
• Request deletion of your account
• Withdraw consent for marketing
• File grievance

To exercise rights, email us at support@balyash.com with subject “Privacy Request”. We will respond within 30 days.

7. Cookies Policy
We use cookies to remember your cart, login, and preferences. You can disable cookies in your browser settings, but some site features may not work.

8. Children’s Privacy
Our site is not intended for children under 18. We do not knowingly collect data from children.

9. Third-Party Links
Our site may contain links to Instagram, Facebook, WhatsApp. Their privacy policies apply.

10. Contact & Grievance Officer
Balyash Enterprise
34, Shree Square, Pethapur, Gandhinagar – 382610, Gujarat, India
Email: support@balyash.com
Phone: +91-9998966539
Grievance Redressal: We will acknowledge your complaint within 48 hours and resolve within 30 days.