Last Updated: 11 August 2026

We at Balyash Enterprise strive to ensure you receive fresh, sealed, and genuine cleaning products. Due to the nature of our products (hygiene and chemical consumables), we have a strict policy to ensure safety for all customers.

1. No Return for Hygiene & Chemical Products – General Rule
As per industry standards and health guidelines, products like Hand Wash, Toilet Cleaner, Phenyl, Floor Cleaner, Glass Cleaner, Room Freshener, Detergent Powder, Detergent Cake, Dish Wash, Detergent Liquid, Bathroom Cleaner and Cleaning Kits are non-returnable once the seal is broken or used, due to hygiene reasons. We cannot accept used or partially used chemical products.

2. Eligible Cases for Return / Refund / Replacement:
We WILL accept return/replacement/refund only in following cases:

• Wrong Product Delivered: You received a different product than ordered (e.g., ordered Phenyl White but got Toilet Cleaner).
• Damaged in Transit: Bottle leakage, pouch torn, product spilled during courier. Must be reported with unboxing video.
• Expired or Near-Expiry: Product expiry within 3 months of delivery.
• Manufacturing Defect: Seal broken before delivery, cap missing.

3. Time Window:
You must raise a complaint within 48 Hours of Delivery by emailing support@balyash.com or calling +91-9998966539 with Order ID, photos, and unboxing video (mandatory for damage claims). Claims after 48 hours will not be accepted.

4. Process for Return:

• Step 1: Email support@balyash.com with subject “Return Request – Order #XXXXX” with photos of outer package, inner seal, product, and invoice.
• Step 2: Our team will verify within 24-48 hours.
• Step 3: If approved, we will arrange reverse pickup via courier or ask you to self-ship to: 34, Shree Square, Pethapur, Gandhinagar – 382610, Gujarat, India
• Step 4: Once received and inspected at our warehouse, we will initiate replacement or refund.

5. Refund Timeline & Method:

• Refunds will be made to original payment method only.
• For Prepaid Orders: 5-7 business days after pickup and quality check.
• For COD Orders: Refund via bank transfer/UPI. Please share bank details. 7-10 business days.
• Shipping charges are non-refundable unless error was from our side.

6. Cancellation Policy:

• Before Dispatch: You can cancel anytime before shipment. Full refund within 48 hours, no questions asked. Email support@balyash.com or call +91-9998966539.
• After Dispatch: Order cannot be cancelled once dispatched. You can refuse delivery, but return shipping charges of Rs. 100 may be deducted.
• Bulk / B2B Orders: Custom bulk orders (above Rs. 10,000) once confirmed cannot be cancelled as they are manufactured on demand.

7. Non-Refundable Situations:

• You ordered wrong variant by mistake (e.g., ordered 1 Ltr instead of 5 Ltr) and seal is opened.
• You do not like fragrance after opening Room Freshener.
• Delay in delivery due to courier or natural calamities.
• COD order not accepted at doorstep (return charges may apply for future orders).

8. Replacement:
We prefer replacement over refund for damaged goods to ensure you get fresh product. Replacement will be dispatched within 2-3 business days after approval.

9. Contact for Returns:
Balyash Enterprise Returns Department
34, Shree Square, Pethapur, Gandhinagar – 382610, Gujarat, India
Email: support@balyash.com
Phone/WhatsApp: +91-9998966539 (10 AM to 7 PM, Mon-Sat)